TERMS OF SERVICE

TERMS OF SERVICE
LAST UPDATED: JULY 21, 2026
INTRODUCTION
These Terms of Service govern your access to and use of the Centinela Feed & Pet Supplies website, online store, products, content, checkout features, customer support services, and other services made available through our website.
Throughout these Terms, “Centinela Feed & Pet Supplies,” “Company,” “we,” “us,” and “our” refer to Centinela Feed & Pet Supplies. The words “customer,” “you,” and “your” refer to any person who visits our website, creates an account, submits information, places an order, or otherwise uses our services.
Our online store is hosted through Shopify, which provides the e-commerce technology used to display products, process orders, and operate certain website functions.
By accessing our website, purchasing a product, creating an account, or using any part of our services, you confirm that you have read, understood, and agreed to these Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the website.
If you do not agree with these Terms, you must discontinue use of the website and services.
SECTION 1 — ELIGIBILITY AND WEBSITE ACCESS
You must be at least the legal age of majority in your state, province, territory, or country of residence to make a purchase through our website.
When permitted by applicable law, an adult may allow a minor dependent to browse or use the website under the adult’s direct supervision. The supervising adult remains responsible for the minor’s activity.
You agree to use our website only for lawful personal or household purposes.
We may restrict, suspend, or refuse access to any person whose conduct appears fraudulent, abusive, unlawful, harmful to our systems, or inconsistent with these Terms.
Access to the website may occasionally be interrupted for maintenance, updates, security improvements, service-provider disruptions, or circumstances beyond our reasonable control.
SECTION 2 — CUSTOMER ACCOUNTS AND INFORMATION
Some website functions may allow or require you to create a customer account.
When creating an account, placing an order, or contacting us, you agree to provide information that is accurate, complete, and current.
You are responsible for:
Maintaining the confidentiality of your password and login credentials
Preventing unauthorized access to your account
Reviewing activity associated with your account
Updating your contact, billing, and delivery information when necessary
Informing us promptly if you believe your account has been compromised
You may not sell, transfer, assign, share, or commercially license your customer account to another person.
We may suspend or close accounts that contain inaccurate information, are used for unauthorized activity, or violate these Terms.
SECTION 3 — PET PRODUCT INFORMATION
Centinela Feed & Pet Supplies offers products intended for pets, pet owners, animal care, feeding, grooming, enrichment, transportation, cleaning, housing, and related household purposes.
We make reasonable efforts to present accurate product descriptions, dimensions, materials, compatibility information, images, and usage instructions. However, minor differences may occur because of:
Screen or device display settings
Manufacturing updates
Packaging revisions
Supplier changes
Lighting used in product photography
Natural variation in colors or materials
Products may appear slightly different from website images. Packaging, labels, accessories, or design details may also be updated without prior notice when the product’s essential purpose remains substantially unchanged.
Product descriptions are provided for general informational purposes and should not be interpreted as veterinary, medical, nutritional, or professional animal-care advice.
SECTION 4 — PET SAFETY AND RESPONSIBLE USE
Customers are responsible for selecting products appropriate for their pet’s species, breed, size, age, weight, temperament, health status, and individual behavior.
Pet owners should supervise animals when introducing new toys, feeding products, grooming tools, restraints, carriers, accessories, or enrichment items.
Discontinue use immediately if a product becomes damaged, develops sharp edges, breaks into small pieces, creates a choking hazard, or appears unsafe for the animal.
No pet toy or accessory is completely indestructible. Customers should regularly inspect products for wear, chewing damage, loose parts, or other safety concerns.
For questions involving a pet’s illness, injury, medication, diet, allergies, pregnancy, behavior, or health condition, consult a licensed veterinarian or other qualified professional before using a product.
Centinela Feed & Pet Supplies is not responsible for harm resulting from misuse, lack of supervision, improper sizing, modification, failure to follow instructions, or use with an unsuitable animal.
SECTION 5 — PRODUCT AVAILABILITY
All products are offered subject to availability.
We may:
Limit the quantity available for purchase
Restrict sales to certain customers or locations
Discontinue a product
Change product specifications or packaging
Correct inventory information
Cancel an order when stock is unavailable
Product placement on the website does not guarantee continued availability.
When an ordered item becomes unavailable, we may contact you to offer a replacement, provide a partial shipment, cancel the affected item, or issue an applicable refund.
SECTION 6 — ORDER SUBMISSION AND ACCEPTANCE
Submitting an order represents an offer to purchase the selected products under these Terms.
An automated order confirmation email only confirms that we received your submission. It does not necessarily mean the order has been finally approved or accepted.
An order is accepted after we have successfully reviewed and processed the order and payment.
We reserve the right to refuse, limit, hold, or cancel an order for reasons including:
Product unavailability
Pricing or listing errors
Suspected fraud or unauthorized payment
Incorrect customer information
Unusual ordering activity
Shipping restrictions
Resale concerns
Violation of these Terms
If an order is refused or cancelled after payment authorization, we will arrange the appropriate reversal or refund to the original payment method.
SECTION 7 — PERSONAL AND HOUSEHOLD PURCHASES
Unless we provide written authorization, products purchased through our website are intended for personal or household use.
You agree not to purchase products for unauthorized commercial resale, distribution, export, marketplace listing, or other business activity.
We may limit or cancel orders that appear to be placed by resellers, distributors, dealers, or unauthorized commercial purchasers.
SECTION 8 — ORDER REVIEW AND CUSTOMER RESPONSIBILITY
Before submitting an order, you are responsible for reviewing:
Product selection
Size and dimensions
Quantity
Color or model
Billing information
Shipping address
Email address
Phone number
Applicable taxes and delivery fees
Once an order enters processing, we may be unable to change or cancel it.
Requests for order changes must be submitted in accordance with our Shipping Policy. We do not guarantee that a requested modification can be completed after checkout.
SECTION 9 — PRICES, PROMOTIONS, AND TAXES
Unless otherwise stated, prices are displayed in United States Dollars.
Product prices, shipping fees, discounts, bundles, promotional offers, and availability may change without prior notice.
The amount charged will generally be the price shown when the order is submitted, subject to correction of obvious errors.
Displayed prices may exclude:
Sales tax
Shipping charges
Handling fees
Customs duties
Import taxes
Currency conversion charges
Other government or carrier fees
Promotions may be governed by additional conditions, including expiration dates, purchase requirements, product restrictions, customer eligibility, and usage limits.
When promotional terms conflict with these general Terms, the specific promotional conditions will control for that promotion.
Discount codes cannot be redeemed for cash and may not be combined unless expressly permitted.
SECTION 10 — PAYMENT INFORMATION
You agree to provide valid and accurate billing and payment information.
By submitting payment information, you confirm that:
You are authorized to use the selected payment method
The information provided is accurate
The payment provider may charge the applicable purchase amount
You are responsible for all approved charges associated with the order
Payments may be processed by PayPal, Shopify, card processors, banks, or other authorized payment-service providers.
We do not directly store complete card numbers, card security codes, online banking passwords, or PayPal passwords.
A payment provider may decline, delay, or review a transaction. We are not responsible for authorization decisions made by banks, card issuers, PayPal, or other financial institutions.
Additional payment details are described in our Payment Options policy.
SECTION 11 — SHIPPING AND DELIVERY
Orders are prepared, shipped, and delivered according to our Shipping Policy.
Processing and delivery estimates are provided for convenience and are not guaranteed arrival dates.
Delivery may be affected by:
Carrier delays
Weather conditions
High-volume shopping periods
Customs procedures
Public holidays
Address errors
Remote delivery locations
Security inspections
Events outside our reasonable control
Some orders may be divided into multiple shipments and may arrive on different dates.
To the extent permitted by applicable law, responsibility for a shipment may transfer when the package is delivered to the customer, an authorized recipient, or the delivery location provided during checkout.
Nothing in this section limits consumer rights that cannot legally be waived.
SECTION 12 — RETURNS, EXCHANGES, AND REFUNDS
Returns and refunds are governed by our Return and Refund Policy.
A product is not automatically eligible for return simply because it does not meet a customer’s personal preference.
Return eligibility may depend on:
The date of delivery
The product category
Whether the item has been opened
Whether the item was used by or exposed to an animal
The condition of the product and packaging
Hygiene and safety considerations
Whether prior return authorization was obtained
Opened pet food, treats, supplements, hygiene products, grooming products, personalized goods, final-sale products, and other restricted items may not be returnable.
Customers must contact us before mailing a return. Unauthorized return shipments may be refused or excluded from refund consideration.
SECTION 13 — WEBSITE CONTENT AND INTELLECTUAL PROPERTY
The website and its contents are owned by or licensed to Centinela Feed & Pet Supplies and are protected by applicable copyright, trademark, design, database, and other intellectual-property laws.
Protected materials may include:
Company and product names
Logos and brand elements
Website design
Product descriptions
Written content
Images and graphics
Videos and audio
Icons and illustrations
Page layouts
Reviews and promotional content
Software and website code
You may access the website for personal, non-commercial shopping and informational purposes.
Without our prior written permission, you may not:
Copy or republish website content
Reproduce product photographs
Modify or create derivative works
Use our content for commercial listings
Download substantial portions of the website
Distribute or sell our materials
Use our trademarks or branding
Remove copyright or ownership notices
Frame, mirror, or clone the website
Use content to misrepresent a relationship with our company
No ownership rights are transferred to you through your use of the website.
SECTION 14 — CUSTOMER REVIEWS AND SUBMISSIONS
You may have opportunities to submit reviews, photographs, comments, suggestions, questions, testimonials, ideas, or other content.
By submitting content, you grant Centinela Feed & Pet Supplies a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, adapt, publish, translate, display, distribute, and promote that content for lawful business purposes.
This license allows us to use submissions in website pages, advertising, social media, product listings, emails, and other marketing or operational materials.
You confirm that:
You own the submitted content or have permission to provide it
The content is accurate to the best of your knowledge
Any incentive or compensation has been disclosed
The content does not violate another person’s rights
The content is not fraudulent, defamatory, abusive, unlawful, or misleading
The content does not contain harmful software or malicious code
We are not required to treat submissions as confidential, provide compensation, publish the content, or respond to the submission.
We may moderate, reject, edit, or remove content at our discretion.
SECTION 15 — PROHIBITED ACTIVITIES
You may not use the website or services to:
Break any applicable law or regulation
Commit or facilitate fraud
Submit false payment or identity information
Infringe intellectual-property rights
Harass, threaten, defame, or abuse another person
Transmit unlawful, offensive, or malicious content
Upload viruses, malware, or harmful code
Interfere with website security
Attempt unauthorized account access
Collect personal information about other users
Send spam or unauthorized advertising
Impersonate another person or business
Scrape, crawl, mine, or extract website data without permission
Circumvent purchase limits or fraud controls
Resell products without authorization
Disrupt website operation or performance
Use automated systems to place fraudulent or excessive orders
We may investigate suspected violations and cooperate with payment providers, carriers, authorities, or other parties when reasonably necessary.
SECTION 16 — THIRD-PARTY SERVICES AND OPTIONAL FEATURES
The website may include features, applications, payment systems, tracking tools, reviews, social-media components, or other services provided by third parties.
These third-party services may operate under their own terms and privacy policies.
We may provide access to such tools without independently controlling or guaranteeing their performance, availability, accuracy, or security.
Your use of an optional third-party service is at your own discretion and may create a separate relationship between you and that provider.
We are not responsible for losses caused solely by a third-party service outside our reasonable control, except where liability cannot legally be excluded.
SECTION 17 — EXTERNAL WEBSITES
Our website may contain links to websites operated by other businesses or organizations.
External links are provided for convenience and do not necessarily represent an endorsement.
We do not control and are not responsible for:
Third-party website content
External privacy practices
Third-party products or services
Accuracy of external information
Security of external websites
Transactions completed outside our website
Before purchasing from or sharing information with a third party, review that party’s terms, policies, and business practices.
Questions about third-party products or transactions should be directed to the applicable third party.
SECTION 18 — SHOPIFY’S ROLE
Our website is supported by Shopify’s e-commerce platform.
Shopify provides technology that enables us to operate the online store, but purchases made through the store are transactions directly between the customer and Centinela Feed & Pet Supplies.
Shopify is not the seller of products offered by Centinela Feed & Pet Supplies and does not control our product selection, descriptions, fulfillment, customer service, returns, or refund decisions.
To the extent permitted by law, you agree that Shopify and its affiliates are not responsible for claims, losses, injuries, or damages arising solely from products purchased from Centinela Feed & Pet Supplies.
SECTION 19 — PRIVACY AND DATA PROCESSING
Personal information collected through the website is handled according to our Privacy Policy.
Because the store uses Shopify and other third-party providers, personal information may be processed by:
Shopify
Payment processors
Shipping carriers
Fulfillment providers
Fraud-prevention services
Analytics providers
Customer-support systems
Other service providers necessary to operate the store
Information may be processed in countries outside your place of residence, subject to applicable privacy requirements.
By using the services, you acknowledge that you have reviewed our Privacy Policy and understand how information may be collected, used, stored, and shared.
SECTION 20 — ERRORS AND CORRECTIONS
Website information may occasionally contain:
Typographical mistakes
Incorrect product information
Pricing errors
Inventory discrepancies
Promotion errors
Shipping inaccuracies
Outdated content
Technical display problems
We reserve the right to correct inaccurate information, update website content, adjust availability, and cancel affected orders.
When a material error affects an order, we may contact you to confirm whether you wish to proceed under the corrected terms.
We are not obligated to honor an obvious pricing, quantity, or product-description error when a reasonable customer would recognize that the information was incorrect.
SECTION 21 — SERVICE AVAILABILITY
We do not guarantee that the website will always be uninterrupted, timely, secure, compatible with every device, or free from technical errors.
We may modify, suspend, restrict, or discontinue any website feature without prior notice.
Temporary interruptions may occur because of:
Maintenance
Security updates
Hosting issues
Software changes
Network disruptions
Third-party service failures
Events beyond our control
We are not responsible for inconvenience caused by ordinary temporary service interruptions, except where applicable law provides otherwise.
SECTION 22 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the website, services, content, and products are provided on an “as available” and “as is” basis unless an express written warranty states otherwise.
We do not guarantee that:
The website will meet every customer’s individual requirements
Every product will be suitable for every pet
Product results will be identical for all animals
The website will operate without interruption
All information will remain continuously accurate or current
Every product image will exactly match the delivered item
All implied warranties, including merchantability, fitness for a particular purpose, durability, title, and non-infringement, are disclaimed to the extent permitted by applicable law.
Some states, provinces, territories, or countries do not allow certain warranty exclusions. In those locations, portions of this section may not apply.
Nothing in these Terms eliminates legal guarantees or consumer protections that cannot be excluded.
SECTION 23 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, Centinela Feed & Pet Supplies and its owners, officers, employees, contractors, affiliates, licensors, suppliers, fulfillment partners, and service providers will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages arising from the use of the website or products.
This may include:
Lost profits
Lost revenue
Loss of data
Loss of business opportunity
Replacement costs
Loss of goodwill
Indirect property damage
Other similar losses
We are not responsible for injury or loss caused by improper product selection, lack of animal supervision, misuse, unauthorized modification, failure to follow instructions, or continued use of a damaged product.
Where liability cannot be fully excluded, our total liability will not exceed the amount paid for the product or order giving rise to the claim, unless applicable law requires a greater remedy.
SECTION 24 — INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Centinela Feed & Pet Supplies, Shopify, and their respective owners, affiliates, officers, directors, employees, contractors, licensors, agents, service providers, and partners from third-party claims arising from:
Your violation of these Terms
Your unlawful use of the website
Your infringement of another party’s rights
Content submitted through your account
Your misuse or unauthorized resale of a product
Fraudulent or misleading information you provide
This obligation includes reasonable legal fees and costs where recoverable by law.
We may participate in or control the defense of an applicable claim. You agree to provide reasonable cooperation and relevant information.
SECTION 25 — SUSPENSION AND TERMINATION
We may suspend, restrict, or terminate your access to the website when we reasonably believe that you:
Violated these Terms
Engaged in fraud or abusive conduct
Created security risks
Misused payment systems
Submitted repeated unauthorized claims
Interfered with website operations
Engaged in unlawful activity
Termination does not eliminate payment obligations or liabilities that arose before termination.
Provisions concerning intellectual property, customer submissions, disclaimers, liability, indemnification, governing law, and other terms intended to survive will remain effective after termination.
SECTION 26 — SEVERABILITY
If a court or other authorized body determines that part of these Terms is unlawful, invalid, or unenforceable, that portion will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 27 — NO WAIVER
Failure to enforce a provision of these Terms does not waive our right to enforce that provision later.
A waiver is effective only when it is clearly stated in writing by an authorized representative of Centinela Feed & Pet Supplies.
SECTION 28 — ENTIRE AGREEMENT
These Terms, together with the policies and notices incorporated by reference, form the complete agreement between you and Centinela Feed & Pet Supplies regarding use of the website and services.
They replace earlier discussions, representations, communications, or agreements relating to the same subject matter.
SECTION 29 — ASSIGNMENT
You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations as part of a business sale, restructuring, merger, service-provider arrangement, or other lawful transaction.
SECTION 30 — GOVERNING LAW
These Terms and any dispute relating to the services will be governed by the applicable laws of the State of California and the laws of the United States, without regard to conflict-of-law principles, except where mandatory consumer law requires otherwise.
Subject to applicable consumer rights, legal proceedings relating to these Terms may be brought in courts with appropriate jurisdiction in or serving Orange County, California.
Nothing in this section prevents a customer from exercising rights available under mandatory local consumer-protection laws.
SECTION 31 — CHANGES TO THESE TERMS
We may revise these Terms to reflect:
Changes to our services
New website features
Legal or regulatory requirements
Security improvements
Payment or fulfillment changes
Business-practice updates
The latest version will be posted on this page with an updated revision date.
Material changes will take effect as described in the applicable notice or as otherwise permitted by law.
Continued use of the services after revised Terms take effect means you accept the updated Terms.
SECTION 32 — SECTION TITLES
Headings are provided only to make these Terms easier to read.
They do not change, limit, or expand the meaning of any provision.
SECTION 33 — CONTACT INFORMATION
Questions concerning these Terms of Service may be directed to:
Centinela Feed & Pet Supplies
1071 Old Irvine Blvd
Tustin, CA 92780
United States
Phone/Text: +1 (949) 732-6253
Email: service@shixyuanyausd7.com
Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time
When contacting us about an order, please include your order number and the email address used during checkout.