Privacy Policy
Effective Date: July 21, 2026
Centinela Feed & Pet Supplies respects the privacy of every customer and website visitor. This Privacy Policy describes the types of information we may collect, why we collect it, how it may be shared, and the choices available to you when you browse our website, contact us, create an account, or purchase a product.
By accessing or using our website, you acknowledge the data practices described in this policy.
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Personal Information We May Collect
The information collected through our website depends on how you interact with our services.
Information Submitted Directly by You
We may receive personal information when you:
Complete a purchase
Register for a customer account
Join an email or promotional list
Submit a contact form
Request customer service
Participate in a survey, promotion, or product review
This information may include:
Full name
Email address
Telephone number
Shipping address
Billing address
Account login information
Order and transaction details
Messages or information submitted to customer support
Payment information is generally collected and processed by authorized payment service providers. We do not intentionally retain complete credit card or debit card numbers on our own systems.
Information Collected Through Website Use
When you access our website, certain technical information may be collected automatically, including:
Internet Protocol address
Browser type and version
Device type and operating system
Approximate location derived from your IP address
Pages viewed and links selected
Referral source
Date, time, and length of website visits
Shopping cart and checkout activity
Cookie identifiers and similar technology data -
Purposes for Using Your Information
We may use collected information to operate our store and provide requested services, including:
Completing and managing customer orders
Processing payments and confirming transactions
Preparing products for shipment
Providing shipping notices and tracking information
Communicating about returns, refunds, exchanges, or order issues
Responding to customer questions and support requests
Maintaining customer accounts
Improving website navigation, performance, and product selection
Analyzing customer activity and shopping trends
Detecting suspicious transactions, misuse, or fraudulent activity
Complying with legal, tax, accounting, and regulatory requirements
Sending promotional communications when consent has been provided or when otherwise permitted by law
We may also use information to present advertisements that may be more relevant to visitors, subject to available consent and privacy controls. -
Payment and Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.
Depending on the services used by our website, these safeguards may include:
SSL or similar encryption during transmission
Restricted access to customer information
Password-protected administrative systems
Secure payment processing through third-party providers
Fraud monitoring and transaction screening
No online transmission or storage system can be guaranteed to be completely secure. Customers should also protect their account passwords and avoid sharing login credentials with others. -
Service Providers and Data Sharing
Centinela Feed & Pet Supplies does not sell customer contact information in exchange for money.
We may disclose information to businesses that perform services on our behalf, such as:
E-commerce hosting providers
Payment processors
Delivery and logistics providers
Warehousing and fulfillment partners
Customer service platforms
Email and communication providers
Fraud prevention services
Website analytics providers
Advertising and marketing platforms
Professional advisers, auditors, insurers, or legal representatives
These parties may access information only to the extent necessary to provide their services or satisfy legal obligations.
Information may also be disclosed when reasonably necessary to:
Comply with a court order, subpoena, or applicable law
Respond to lawful government requests
Protect our customers, employees, business, or property
Investigate fraud, security incidents, or violations of our terms
Complete a merger, acquisition, financing, restructuring, or transfer of business assets -
Advertising and Analytics Technologies
Our website may use analytics tools, advertising pixels, software development kits, or similar technologies supplied by third-party platforms.
Depending on our current marketing setup, these providers may include:
Meta platforms, including Facebook and Instagram
Google services
AppLovin or Axon advertising services
Shopify and Shopify-integrated applications
These providers may collect device identifiers, browsing activity, website interactions, purchase events, or other information to measure advertising performance, create audiences, limit repeated advertisements, and display more relevant marketing.
Each third-party provider processes information under its own privacy policy and contractual terms. Privacy controls may be available through the provider, your browser, your mobile device, or the cookie settings displayed on our website. -
Cookies and Similar Technologies
Cookies are small data files placed on a browser or device. We may use cookies, pixels, tags, local storage, and comparable technologies to support website operations.
These technologies may be used for:
Essential Functions
To maintain shopping carts, enable secure checkout, remember account sessions, and provide core website functionality.
Preferences
To remember language, region, account, or website display selections.
Performance and Analytics
To understand traffic sources, visitor behavior, page performance, and technical errors.
Advertising
To measure campaigns, create advertising audiences, and deliver relevant promotions where permitted.
You may block or remove cookies through your browser settings. Disabling certain cookies may prevent shopping carts, accounts, checkout tools, or other website features from working correctly.
Information about cookies commonly used by Shopify may be found through Shopify’s official legal and privacy resources. -
Marketing Emails and Communications
We may send order confirmations, shipping notices, security alerts, and other service-related messages when necessary to complete a transaction or manage a customer relationship.
Promotional emails may be sent when you subscribe, provide consent, or when otherwise allowed under applicable law.
Marketing communications will:
Accurately identify the sender
Avoid intentionally misleading subject lines
Include a method for unsubscribing
Process unsubscribe requests within the period required by law
Unsubscribing from promotional emails will not prevent you from receiving important messages related to active orders, customer service requests, account security, or transactions. -
External Websites
Our website may link to websites, applications, or services operated by other companies. We do not control the privacy, security, availability, or content of those external services.
We recommend reviewing the privacy policy of each third-party service before submitting personal information. -
California Privacy Information
California residents may have rights under applicable California privacy laws, depending on the nature of our business and whether the relevant legal thresholds apply.
Available rights may include the ability to:
Request information about categories of personal data collected
Request access to certain personal information
Request correction of inaccurate information
Request deletion, subject to legal exceptions
Request information about certain disclosures
Opt out of certain sharing or targeted advertising activities when applicable
Limit certain uses of sensitive personal information when applicable
Exercise privacy rights without unlawful discrimination
To submit a privacy request, contact us using the information listed at the end of this policy. We may need to verify your identity before completing a request.
Authorized agents may submit requests where permitted by law, but additional documentation may be required to confirm their authority. -
Browser Privacy Signals
Some browsers provide Global Privacy Control, Do Not Track, or similar preference signals. Our response to these signals may depend on applicable legal requirements, the browser technology used, and the capabilities of our website platform and installed applications.
You may also manage tracking preferences through browser controls, device settings, advertising platform settings, or any cookie preference tool made available on our website. -
Children’s Information
Our website and products are not directed toward children under 13 years of age, and we do not knowingly request personal information directly from children under 13.
If a parent or guardian believes that a child has submitted personal information without appropriate authorization, please contact us. We will review the request and take reasonable steps to remove the information when required. -
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
Completing and documenting transactions
Providing customer support
Maintaining business and tax records
Preventing fraud and abuse
Handling disputes, returns, or chargebacks
Meeting legal and regulatory obligations
Retention periods may vary according to the type of information and the reason it was collected. -
Data Breach Response
If we discover a security incident involving personal information, we will investigate the incident, take reasonable measures to reduce potential harm, and provide notices to affected individuals or government authorities when required by applicable law. -
International Processing
Some service providers may process or store information in a state, country, or region different from where you live. Privacy and data protection rules in those locations may differ from the laws in your jurisdiction.
By using our website and submitting information, you understand that data may be transferred to and processed by our authorized service providers in other locations, subject to applicable legal safeguards. -
Updating Your Information
You may review or update certain account information by signing into your customer account, when that feature is available.
You may also contact customer service to request assistance correcting or updating personal information. Some transaction records may need to be retained for legal, tax, accounting, fraud prevention, or dispute-resolution purposes. -
Changes to This Policy
We may revise this Privacy Policy to reflect changes in our website, business operations, service providers, legal obligations, or privacy practices.
When an update is made, the revised version will be posted on this page and the effective date at the top will be changed. Continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable law. -
Contact Information
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Centinela Feed & Pet Supplies
1071 Old Irvine Blvd
Tustin, CA 92780
United States
Telephone: +1 949-732-6253
Email: service@shixyuanyausd7.com